FAQ
Q. What is your cancellation policy?
A. Your card will be charged at the time of reservation. Cancel within 12 hours of the initial registration and you will receive a full refund. Cancel within 48 hours of the rental start date and you will receive a 50% refund. Cancel within 24 hours of the rental start date and the rental may be non-refundable.
Q. What Type of Insurance do i need for my production?
A. Depending on the budget and type of production, you may only need one or multiple types of coverage. Some insurance carriers will package multiple types of coverages, including ones you may not need. If you plan to rent production equipment, Miscellaneous Equipment or Rented Equipment From Others Coverage, covers accidental damage to or theft of equipment and/or props, sets, and wardrobes while it is in your care, custody or control. If you are hiring crew with equipment, it is recommended that you include their total replacement value of equipment being brought on set to the total Miscellaneous Equipment limit. This ensures that if you have a total loss, all “Hired” or “Rented” equipment will be covered for your production.
Q. how do i provide proof of insurance?
A. At the time of reservation you will email insurance@cineops.co or secure insurance through Cine Ops for an additional rate depending on the project.
Q. Can someone help me with technical operations questions?
A. You must have a certified Phantom tech on location to rent our cameras. If you don’t have one you we will provide one for you at standard day rate + travel.
Q. Are discounts available for longer rentals?
A. Yes, discounts are available for rentals longer than a week. Contact a representative at rentals@cineops.co
Q. When do i need a release?
A. A model release will be needed when you use someones image or video for commercial gains. The same may be said for property releases. Otherwise the footage will remain editorial content that will have significantly more restrictions on how it may be used.
Model Release: A model release is signed by the subject of a photograph of video in order to grant permission to use their likeness in anyway.
Property Release: A property release is signed by the owner of a property used in a photograph or video which grants permission to use or publish in anyway. Know what and where you are filming, examples of where property releases are needed are famous buildings, zoo animals, pets, and tattoos.
Here is a non-extensive list of buildings that could pose some issues for a shoot: American Stock Exchange (NYC), Apollo Theater in Harlem (NYC), Moulin Rouge (Paris), Pike Place Market (Seattle), Radio City Music Hall (NYC), Space Needle (Seattle), Chicago Theater, Disney’s Epcot Center and Disneyland, Newport Mansions, Rock & Roll Hall of Fame (Cleveland), Rockefeller Center (NYC), Chinese Theater (L.A.), Universal Studios, Louvre Pyramid (Paris), Dartmouth College and the “tower” (Hanover, New Hampshire), Eiffel Tower at night (Paris), NY Stock Exchange, The Flatiron Building (NYC), The Chrysler Building (NYC), New Orleans Superdome, Sagrada Familia (Barcelona), Frank Lloyd Wright buildings, Empire State Building (NYC), Petronas Twin Towers (Kuala Lumpur), Sydney Opera House (Sydney), Taipei 101 (Taipei), Golden Gate Bridge (San Francisco), Transamerica Pyramid (San Francisco)